Privacy Statement
At Galloway Research Service we are fully committed to safeguarding your privacy. Whether you are engaging with us or our digital platforms as a research client or a prospective client, as a research partner or as a research participant, we deploy robust data privacy systems and practices to ensure your research data and your personal data are respected and protected.
We will never share personal information or use it for any other reason other than which it was intended.
Wherever in the world we engage with you or conduct marketing research, we strictly adhere to the privacy laws and marketing research codes of conduct for that country.
Galloway Research Service will not transfer personal information to a country or territory outside the United States or the European Economic Area unless that territory or country ensures an adequate level of protection for the rights and freedoms of data subjects.
Galloway Research Service has implemented appropriate technical and organizational measures to meet all applicable laws, regulations and regulatory guidance in relation to the processing or protection of personal information relating to a resident of the European Union or otherwise subject to protection under the laws of the European Union and its Member States, as amended from time to time, including but not limited to, Regulation (EU) 2016/679 of 27 April 2016, General Data Protection Regulation (GDPR).
Our Privacy Policies below set out how we will treat your Personal Information.
Client Privacy
This privacy policy focuses on our data protection commitment to active and prospective marketing research clients and how we collect, store and process and transfer personal information for our direct marketing and communication purposes. (For our policy relating to marketing research, please see our Marketing Research Privacy Policy.)
Information you submit
- When you complete a form on our website or contact us to request a bid we ask you to provide your basic contact information.
- When we meet you at an event or a private meeting, we invite you to provide your basic contact information.
- When you confirm a project with us, we then ask you to provide billing information.
- We retain any information collected in voluntary client surveys and feedback questionnaires.
Cookies & Other Tracking Technology
Galloway Research Service and our analytics provider use standard internet technology such as cookies and Web beacons, ‘tag’ and ‘scripts’ as navigational information to track interactions with our websites on an individual and aggregated basis.
Our website and newsletters include social media features, such as the ‘Share’ button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function. Social media features and widgets are hosted by a third party. Your interactions with these features are governed by the privacy policy of the social media company providing it.
Children
The website is not intended for or targeted at children under the age of 16. And we do not knowingly or intentionally collect data about children under 16. If you believe we have collected information about a child under 16, please contact us at Privacy@gallowayresearch.com so that we may delete the information.
International Transfer of Personal Information
When you submit Personal Information, it is transferred to the United States to facilitate our global operations, and you hereby consent to such transfer which is protected in accordance with GDPR law and US Privacy Shield. To learn more about the Privacy Shield program, please see our Privacy Shield Policy. Your Personal Information may also be stored and processed in any country where we have facilities or in which we engage service providers. Your data will be subject to the data transfer rules of that country and this privacy policy will still apply.
How Personal Information is stored
Your information is stored in a central customer relationship management database in the United States. This leading database provider and its software has been DMA Privacy Shield certified. Our project management, accounting and marketing automation software is used to process information from this system and is in turn governed by system security and strict data protection protocols.
We may disclose your Personal Information to any member of our group, which means our subsidiaries and holding companies for the purposes of or direct marketing or consolidating support services.
Galloway Research uses robust organizational, technical, and administrative measures to protect personal information within our company. This includes security controls to prevent unauthorized access to our systems. While we take reasonable steps to secure your personal information, please be aware that no transmission or security system
is guaranteed to be 100% secure from intrusion or hacking, and there is always some risk assumed by sharing Personal Information online. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at ClientPrivacy@gallowayresearch.com.
How Personal Information is Used
Galloway Research uses information you provide to communicate with you to help provide these services you request form us.
We may use this information to provide you with additional personalized information about company and partner news, services, promotions, events and content that we believe may be of interest to you.
If you provide us Personal Information about yourself or others, or if others give us your information, we will never share or sell that information for commercial purposes. We will only use that information for the specific reason for which it was provided to us.
Information processors
We may provide your Personal Information to companies that provide services to help us with our business activities such e-communication processing or payment processing. These companies are authorized to use your Personal Information only as necessary to provide these services to us.
Website
Galloway Research Service may use information collected to improve its websites and services and personalize your experience on our website and our communications, so you don’t have to re-enter lots of information. We may receive reports based on the use of these technologies by these companies.
Testimonials
If you share a testimonial with us, with your permission we may post this on our website. You can update or remove your testimonial at any time by contacting us at ClientPrivacy@gallowayresearch.com.
Links to other Websites
Our website includes links to other websites whose privacy practices may differ from our own. Any Personal Information you submit to those sites, is governed by their privacy policies. We recommend you read the privacy policy of any website you visit.
Changes in Ownership
If our company or our assets are acquired by another company, that company would receive all information collected by Galloway Research Service. In such an event, you would be notified by email or a prominent notice on our website of any changes of ownership, uses of your Personal Information and choices you have relating to your preferences.
Compelled Disclosure
We reserve the right to disclose your Personal Information if required by law or if we believe use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or comply with a law, court order or legal process.
Communication of Preferences
We invite our clients and contacts in Europe to consent or not consent to receiving marketing communications from Galloway Research Service.
Every marketing email contains information for users in any country on how to opt out of future marketing and non-transactional communications.
Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be restricted.
You may contact us to update or change your information.
You may request access to your information or request for your information to be deleted.
We have provided forms for you to communicate particular request so that we may consider and respond to your request in accordance with applicable law.
For your protection, we may only process requests with respect to the Personal Information associated with the particular email address that you use to send us your request. We may need to verify your identity before implementing your request. We will respond to your request within 30 days. We may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting such access, change or deletion.
How to Contact Us Regarding Your Privacy
Unsubscribing from marketing communications
If you wish to unsubscribe for marketing e-communications, you can do so here
Updating your personal information
To request that we correct or update any of your Personal Information, you can do so here
Accessing your Personal Information
If you wish to request access to your personal information which we may hold, you may contact us here.
Erasure of your Personal Information
If you wish to request for your Personal Information to be erased from our records, you may contact us here
General Inquiries, Concerns or Complaints relating to your Personal Information
If you wish to contact us about any matter relating to client privacy, you may contact us at ClientPrivacy@gallowayresearch.com or write to us at Galloway Research Service, 4751 Hamilton Wolfe, San Antonio TX 78229, Attention: Privacy Officer.
Changes to this Policy
We may update this privacy policy to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices to ensure they still meet with your approval.
Marketing Research Privacy Policy
Mission statement to protect consumer, health information and business information privacy
Galloway Research Service is committed to the protection and safeguarding of personal data collected from persons who are (a) consumers, (b) patients relating to health information and (c) business individuals or entities relating to business information.
Privacy is an especially important issue for marketing research and opinion research since we are in contact with consumers, patients and business persons on a daily basis. In this regard, we often obtain confidential information from such persons. (“Personally Identifiable Information or PII”). In order to protect the company and our Respondents and comply with legal requirements such as the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the Child Online Privacy and Protection Act (“COPPA”) and other relevant statutes and regulations, it is important to us that we are aware of and comply with our Privacy Policy and Principles when handling PII.
PRIVACY & DATA PROTECTION
In order to fulfill our Mission Statement to Protect Consumer, Health Information and Business Information Privacy, Galloway Research Service adheres to the following policies:
- All PII obtained shall be lawfully collected, compiled, stored, allowed access to, processed and utilized by Galloway Research Service
- Participation in all research projects is voluntary and respondents may opt out of any research project, at any time. In addition, consent will be obtained prior to the collection of PII that will be recorded.
- All PII obtained shall be treated confidentially, shall be used for research purposes only and shall not be disclosed to any person not employed by Galloway Research Service, except with consent, as required by law or by court order.
- All PII obtained shall not be disclosed to any client other than for lawful research purposes. In this regard, in general, clients will not receive (a) the last name or telephone number of any recruited Respondent for any research study; (b) any original screeners or sign-out sheets containing any last names or telephone numbers. Further, clients are bound by Galloway Research Service’s Privacy Policy and any such information shared with clients will be used for marketing research and opinion research purposes only.
- Galloway Research Service adheres to the policy laws of all countries in which we manage research.
- Galloway Research Service will not transfer personal data to a country or territory outside the U.S. or the European Economic Area unless that territory or country ensures an adequate level of protection for the rights and freedoms of data subjects.
- Galloway Research Service adheres to research industry Codes and Standards relating to the USA and additionally any other countries where we may conduct research
To be removed from our research participant database:
Email optout@gallowayresearch.com
For questions or concerns relating to privacy, you may contact us at:
Call +1 (800) 726-4346
Galloway Research Service, Privacy Inquiries
4751 Hamilton Wolfe, Suite 100
San Antonio, TX 78229
Privacy Shield
Galloway Research Service believes in protecting our research participant’s privacy. When we collect personal information from you on our website or when market research studies are conducted, we follow the privacy shield principles and comply with the EU-U.S. Privacy Shield framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union.
THESE ARE OUR PROMISES TO YOU:
- When we collect your personal information, we’ll give you timely and appropriate notice describing what personal information we’re collecting, how we’ll use it, and the types of third parties with whom we may share it.
- We’ll give you choices about the ways we use and share your personal information, and we’ll respect the choices you make. Upon registration, you will be asked for contact and demographic information and will be asked about topics such as health, technology, business, financial, automotive and the environment. You will always have a choice to provide additional information through our online surveys and information on how to Opt Out of our research & communications is included in every email invitation and can also be accessed through our website. (Opt Out Instructions or Contact Us).
- We’ll provide ways for you to access your personal information, as required by law, so you can correct inaccuracies.
- We’ll take appropriate physical, technical, and organizational measures to protect your personal information from loss, misuse, unauthorized access or disclosure, alteration, and destruction.
- We’ll regularly review how we’re meeting these privacy promises, and we’ll provide an independent way to resolve complaints about our privacy practices.
- We may share Personal Data with third party providers we have retained to perform services on our behalf. We’ll include provisions in our contracts with third parties to whom EU personal data will be disclosed that the data may only be processed for the limited and specified purposes consistent with the consent provided by you and that the third party will provide the same level of protection as Galloway Research Service.We will require third parties to whom we disclose Personal Data and who are not subject to laws based on the Privacy Shield principles, as applicable, to either (i) subscribe to the Privacy Shield principles or (ii) contractually agree to provide at least the same level of protection for Personal Data as is required by the relevant Privacy Shield principles. If the third party does not comply with its privacy obligations, Galloway Research Service may choose to, where appropriate, take steps to prevent or stop the use or disclosure of Personal Data. Galloway Research Service remains legally liable for any breach of the Privacy Shield by any third parties in connection with onward transfer of personal data.
- Data Integrity and Limitations. We’ll collect only as much personal information as we need for specific, identified purposes, and we won’t use it for other purposes without obtaining your consent. We’ll take appropriate steps to make sure the personal information in our records is accurate.
- We’ll address any disagreements regarding potential misuse of data and have policies & procedures in place to investigate and resolve disputes.
FOR QUESTIONS OR CONCERNS RELATING TO PRIVACY, YOU MAY CONTACT US AT:
privacy@gallowayresearch.com
+1 (800) 726-4346
Galloway Research Service, Privacy Inquiries
4751 Hamilton Wolfe, Suite 100
San Antonio, TX 78229
Data Information Requests
You have the right to review, correct, and delete your personal data, subject to applicable law. You may contact us with such a request using the contact details provided below.
privacy@gallowayresearch.com
+1 (800) 726-4346
Galloway Research Service, Privacy Inquiries
4751 Hamilton Wolfe, Suite 100
San Antonio, TX 78229
ENFORCEMENT
Any employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment. Galloway Research Service is subject to the investigatory and enforcement power of the Federal Trade Commission, the Department of Transportation or any other U.S. authorized statutory body. We are required to disclose personal information in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.